Last updated: 18 August 2026.
This policy explains what happens if something goes wrong with an order from Wehpa, Inc. It forms part of our Terms of Use. Nothing here takes away rights you have under Ontario’s Consumer Protection Act, 2002 or other consumer protection law that applies where you live.
Before you buy
Before you confirm an order we show you the item description, the price, all taxes, any delivery charge, and the total. You get a chance to review and correct your order before placing it, and we email you a copy of the agreement afterwards. If you do not receive that copy, email info@wehpa.com and we will resend it.
Cancelling an order
Email info@wehpa.com with your order number. If the order has not shipped, we will cancel it and refund you in full.
Under Ontario law, if we failed to give you the required information before you ordered, you may cancel within seven days of receiving the agreement. Where you cancel and are entitled to a refund, we will refund you within 15 days, as the Act requires.
Returns
If a physical item arrives damaged, faulty, or is not what you ordered, tell us within 30 days of delivery and we will replace it or refund it, including the delivery cost. Send a photo if you can — it usually saves you having to ship anything back.
For change-of-mind returns on unused physical goods in their original condition, contact us within 30 days of delivery. Return postage is yours unless the item was faulty or wrong.
Events and tickets
Most events you see on Wehpa are not sold by us. We promote them and link you through to the ticket seller, and in some cases we earn a commission on that link. Where that is the case:
- Your contract is with the ticket seller, not with Wehpa.
- Refunds, exchanges and cancellations are handled by that seller under their own policy. Read it before you buy — it governs, not this page.
- If you cannot reach them, or you are getting nowhere, email info@wehpa.com. We cannot issue a refund on their behalf, but we will help you chase it.
Where an event or ticket is sold directly by Wehpa — you checked out on wehpa.com and your receipt came from us — the following applies:
- If we cancel the event and it is not rescheduled, you get a full refund of everything you paid us, with no deductions.
- If the event is postponed, your ticket stays valid for the new date. If you cannot make the new date, contact us and we will refund the ticket price.
- For any other refund we agree to, we refund the ticket price less shipping and any administration fee, where those apply. Any such fee is shown to you before you pay, never added afterwards.
- Change of mind is generally not refundable once the sale is complete, because the seat is held for you. Ask us anyway — if we can resell it, we will try.
We do not sell tickets to events that have already taken place. If you ever see one listed on our store, that is an error — please tell us and do not buy it.
Digital items
Because digital items are delivered immediately and cannot be returned, they are not refundable once downloaded or accessed, unless the item is faulty or was not as described. If it does not work, tell us and we will fix it or refund you.
Shipping
- We ship from Canada. Orders are usually dispatched within 3–5 business days.
- Delivery estimates are estimates, not guarantees, and carriers sometimes run late.
- International orders may attract customs duties, import taxes or handling fees on arrival. These are set by your country, are not included in the price you paid us, and are your responsibility.
- If a parcel is returned to us because it was undeliverable or unclaimed, we will refund the item price less our outbound shipping cost.
If a parcel has not arrived within 14 days of the estimated delivery date, email us and we will chase the carrier or reship it.
How refunds are paid
Refunds go back to the original payment method. We process them within 15 days of agreeing the refund; how quickly the money appears after that is up to your bank or card issuer, and is usually a further 3–10 business days.
How to reach us
Email info@wehpa.com with your order number and what went wrong. We aim to reply within two business days.
Wehpa, Inc., 50 Husband Drive, Toronto, Ontario M9L 1J7, Canada.